SHIPPING INFORMATION 

ABOUT US

SARAYAA is an upscale clothing line for women. The brand is made with African traditional craftsmanship and a strong mix of modern styles. It defines itself mostly by its fabric, warm colors, designs, and various prints. The incorporation of local African fabrics like hand-woven cloth will be one of the brand signatures. The use of African craftsmanship will be essential but the brand will also make a fusion of fabrics from other parts of the world.  At SARAYAA we are interested in finding new approaches and designs that are innovative and that have a unique twist.  

We are also a made-to-order clothing brand dedicated to keeping waste low. We are crafting stylish pieces that fit you and your personal style, so you can invest in pieces that look great and last forever. 

From our very first collection, we embraced innovation, elegance, and resilience. We do not want the world to dictate our style and fashion. Today, we are proud to be a brand committed to a style reflecting the ease of elegance. 

SARAYAA is classic, timeless, bold, and colorful. 

SARAYAA collections are bespoke. This means that we may not hold stock. Some Items ordered are on a Made-to-order basis. This is truly a unique experience as that specific item you ordered is specially made for you. 

 

RETURNS & REFUND POLICY 

Thank you for shopping at SARAYAA! If you are unhappy with your online purchase, please read our return policy below to make sure that your items are eligible for return and for further instructions. We do not issue refunds, we offer store credit or exchanges only.  

All successfully returned items will be only credited to the account used originally to purchase the items, less any taxes, import duties or original shipping charges incurred, and will be refunded in USD at the price you paid at the exchange rate prevailing on the day when you bought the item.

  1. All returns must be initiated within 15 days of the original purchase date.  
  2. All returns must be received at our shipping location within 30 days of the original purchase date. 

 

NON-RETURNABLE ITEMS:

  • All discounted or sale items are final sale.* 
  • All clearance items 
  • We cannot accept a return if an item has been used, washed, damaged, worn, or if the tags are removed. 
  • Shipping is not refundable.  

ADDITIONAL NOTES:

  • Store credit code cannot be shared between customers.
  • We recommend using a traceable carrier with a tracking number when you ship your return items back to us.
  • SARAYAA is NOT responsible for items lost in transit or items that do not arrive at us or damaged packages.
  • You will not be reimbursed for your return postage.
  • Our inventory changes quickly and we cannot guarantee that an item will still be in stock
  • Return trades are final.
  • For minor color and design variations in the products from the photographs shared on the website would not be eligible for a refund.
  • If you are not satisfied with your purchase, defective piece, you can replace or exchange the product and get a full replacement or exchange the product for another one. If we cannot provide you the same model again, then we will provide you with store credit that you can use at any time in the future.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • Exchange can be done only one time. The second time will not be permitted.

TERMS & CONDITIONS

Welcome to the SARAYAA website (“Website”). By entering our Website, you agree to these terms and conditions (the “Terms”). Please review these carefully prior to making any purchases. By using this site, you agree to comply with these Terms.

 

USE OF THE WEBSITE

To purchase through SARAYAA Website, you will be requested to either register or provide your email address and other details so you can check out as a guest. The information sought will allow SARAYAA to handle your transaction efficiently and effectively.

As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in strictest confidence. We do not share any customer data with any third parties and all customer data is held on a secure server.

The Website is available only to individuals who meet SARAYAA terms of eligibility, who have been issued a valid payment method, i.e. a credit card, etc., and who have authorized SARAYAA to process a charge or charges on their payment method in the amount of the total purchase price for the Product(s).

By making an offer to purchase Product(s), you authorize SARAYAA to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number or credit reports (and to the extent permitted by law appropriate credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your payment card, to obtain an initial payment card identification. We will only give your personal information to third parties where the law either requires or allows us to do so.

If we reasonably suspect that the information provided by you is or may be false, SARAYAA may use the information you provide to conduct suitable anti-fraud reviews.

In case your personal information changes, please notify us by updating your information on your account.

SARAYAA may modify these Terms at our sole discretion. If you do not agree to the changes to these Terms, you should stop using this Website. By using this Website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order unless we are required to make the change by law. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

MAKING A PURCHASE

All orders are subject to acceptance and availability.

 

PLACING AN ORDER AND AVAILABILITY

Please note that although the Website lists available, there may be occasions due to circumstances beyond SARAYAA ‘s control, where the Product(s) that is ordered is not available.

SARAYAA may not accept your order if (without limitation):

  1. A product you have ordered is out of stock.
  2. We are unable to obtain authorization for your payment.
  3. Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products.

We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

 

PRICING & PAYMENT

The prices of SARAYAA exclude import duties. You confirm that the payment method that is being used is yours or that you have been specifically authorized by the owner of the payment card to use it. All payment cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment method refuses to authorize payment, SARAYAA will not be liable for any delay or non-delivery. All payment transactions on the Website are processed using a secure online payment gateway that encrypts your details in a secure host environment.

 

CANCELLATIONS

SARAYAA cannot accept cancellations on an order after the product has been shipped.

 

CONDITIONS FOR SELF RETURN

Please remember that the customer is responsible for the returned item until it reaches us. Please E-mail it to the following shipping details:

  1. Date of Shipment
  2. Name of the Shipper (Courier Company)
  3. Tracking Id of the Shipment

The customer will have to accept all the charges for the return. The returned item will be accepted if it reaches us in the same condition as was received by the customer.

Made-to-order Items delivery times can vary between 2-4 weeks from the order date. Please keep this in mind to avoid disappointment.

 

TURNAROUND

All orders are shipped from Monday to Friday between 9 am and 5 pm.

 

ORDER TRACKING

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

 

PRODUCT INFORMATION, PRICING, AVAILABILITY, AND COLORS

The products displayed on the Website are available online. The availability of the products and the prices displayed on the Website are subject to change at any time with or without notice. Your placement of an order through this Website constitutes your offer to purchase the items selected by you. We may accept or reject your offer, and your offer is not accepted by us until we have confirmed your order via e-mail and shipped your order. You are selecting product colors as they appear on the Website screen. Actual product colors may not be exactly the same as those appearing on the Website screen. Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. In the event a product ordered is no longer available or if the price has increased, we may decline your offer or we may contact you to confirm whether you would like to continue with your purchase given the new availability and pricing information.

 

PAYMENT

SARAYAA accepts payment only through Visa, MasterCard, American Express, PayPal. Your card/bank will be debited once the order has been accepted.

 

Questions:

Questions regarding our Terms and Conditions, Privacy Policy, or other policy related material can be directed to our support staff by contacting us at +221 78 402 05 92

 

PRICES

All prices quoted on the Website are listed in $ and, unless otherwise stated, will be exclusive of VAT, any other applicable taxes, and delivery charges.

 

DISCLAIMER

Although every effort will be made to have this Website available at all times, the Website may become unavailable due to maintenance or repairs, loss of connectivity, or some other form of interruption. The Merchant does not warrant against nor will it be held liable for such downtime and is hereby indemnified from any loss, damage, claims, costs, or penalties incurred as a result of such unavailability

 

PROPRIETARY RIGHTS

The Website is owned by the Merchant and the User acknowledges that the Merchant and/or its licensors are the proprietors of any and all Intellectual Property associated with, related to, or appearing on the Website.

 

HASSLE-FREE SHIPPING

For international shoppers, shipping is relatively easy. We ask that you pay only $25, and we will cover the rest. Whether in Canada, South Africa, Nigeria, or even China- you pay $25. We also will ship your products the next day, but it might take up to 15 business days to arrive. Also, customers are responsible for paying local fees for taxes and customs duties.

 

SIZE GUIDE

Sizing varies greatly. Please match your measurements to the size guides available on this website.

 

SARAYAA has partnered with DHL to ensure hassle-free global delivery covering 220 countries worldwide. Orders are fulfilled Monday to Friday between 9 AM and 5 PM.

Prices displayed on the website are not inclusive of shipping or tax.

CUSTOMS & IMPORT DUTIES

If an item ships to you from a different country, customs and import duties may be levied by your local government. All additional customs and import duties are the responsibility of the person purchasing. This can range from 20% to 40% of the order value.

FAQ 

Can I exchange for another size?  

No. We are not able to do exchanges at this time. Our pieces are limited and sell out quickly.

Can you help me with Customs Fees? 

We are not responsible for customs fees or holds by customs. We make an effort to be aware of accurately marking packages for customs to avoid our customers incurring excessive fees.

Are you going to be re-stocking a particular item or size? 

Maybe! Maybe not! We usually make not more than 50 pieces of a design so quantities are always limited.

How do I know my size? 

Exact measurements for all items are listed in the product descriptions. So please refer to measurements closely for each item.

My item was wrong or something was faulty. 

Please E-mail us at hello@sarayaa.shop with a description (pictures help also!)

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